What You Need to Know

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mom and daughter brushing teeth in Amherst, NH

Patient Resources

Ponemah Crossing Dental, P.C. offers a wealth of resources tailored to meet the needs of our patients, including specialized pediatric dentistry for our younger clientele in Amherst, NH. Our dedicated team provides guidance on proper dental care techniques, nutritional advice for healthy teeth, and tips to make your and your family’s dental visits enjoyable and fear-free. With a focus on education and prevention, we empower families to take an active role in their oral health, ensuring children grow up with strong, healthy smiles.

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FAQs

Are you accepting new patients?
Yes, our office is accepting new patients. If you would like to schedule an appointment, please call us at 603-673-7950.
Does your office take insurance?

Yes, we accept all dental insurance and are in the Delta Dental network.

Our treatment coordinators are well-versed in dealing with dental insurance. If you have dental insurance, rest assured we are doing a lot to make sure that you are getting the most from your insurance possible. In addition to submitting your claims to your insurance, we also spend a lot of time gathering information about your policy, including maximums, deductibles and plan limitations. We use this information to help keep you informed about your estimated costs for treatment.

Please remember that no insurance plan is meant to cover all dental expenses. You are responsible for any charges not paid by your policy. Because of this, we encourage you to stay abreast of your insurance coverage and sign up for access to your account through the Internet; many insurance carriers list their website on their ID cards. Our treatment coordinators are glad to discuss any questions you have about your dental plan. If you are exploring buying insurance, please download our informative and helpful brochure by clicking here. clicking here.

What payment options do you offer?

Payment for services is due on the day they are provided. Payments by cash and check are welcomed. We also accept most credit cards, including Visa, MasterCard, Discover, and American Express.

For services that take multiple visits, we offer the flexibility of paying your portion in two or three monthly payments. Please understand that the first installment is due the day treatment begins.

Do you offer any discounts?
For times when your financial obligation exceeds $1,000, we offer a discount for paying in full. If you pay your portion in full with a credit or debit card, you will receive a 3% discount. The discount increases to 5% if you pay by check or cash. In order to receive this discount, payment must be made the day treatment is initiated.
Do you have any sort of referral program?
The highest compliment our patients can give is the referral of their family and friends. We gladly acknowledge this compliment by offering a reward, in the form of a gift certificate, to any current patient who refers a person or family to our practice.
What can I do about sensitive teeth?
Sensitivity can be caused by many different factors. Any concerns that you have should be discussed with your dentist. There could be undiagnosed issues, such as cavities, contributing to your sensitivity. Once any such issues are treated, sensitivity toothpaste can be used to help resolve any remaining problems.
Does your office do whitening?

Yes, we can fabricate custom whitening trays. Once made, we will ensure they fit properly and will review the whitening instructions with you. You will receive enough whitening material for approximately 18 applications, and most people obtain satisfactory results within the first 6-8 applications.

When should children have their first visit with a dentist?
Children should have their first visit with the dentist after the age of one. By this time, children may have their first teeth erupting. Our dentist will evaluate their new teeth and discuss with you how to properly care for those teeth. By age three, most children are ready to come in for regular cleaning and checkup appointments. We will help advise you on what is best for your child.
What if I don't have insurance?

Whether or not you have dental insurance, we do our best to provide our patients with flexible payment options in order to pay for the quality dental treatment they deserve.

Do you accept care credit?
Yes, we accept CareCredit.

If you are interested in additional payment options, CareCredit might be for you. CareCredit provides flexibility and convenience when paying for a wide range of expenses that typically aren’t covered by insurance. Promotional financing options, even 0% interest, are available for purchases over $200. Learn more about CareCredit by clicking here.

Where can I find your registration forms?
After scheduling your initial visit, we will ask you to complete our registration form. If you have opted to print out this form and bring it to your appointment, please download and print one of the following forms:

Adult Registration Form

Child Registration Form

What should I do if I have a dental emergency?
Contact our office as soon as possible if:

  • You are having severe pain.
  • You are having swelling.
  • You have experienced trauma that affects your teeth.

If the emergency is after hours, instructions on how to contact our on-call dentist are on our answering machine. Call 603-673-7950.

Does whitening toothpaste work?
Whitening kinds of toothpaste work well at removing surface stains, which will leave your teeth looking somewhat whiter, especially if you drink beverages such as red wine, tea, or coffee.
What is your office's privacy policy?
Patient privacy is of the utmost importance to our staff, and it is a responsibility we take very seriously. We follow the standards set forth by the Health Insurance Portability and Accountability Act (HIPAA). Each of our patients is asked to review the HIPAA information at their first appointment and sign a form acknowledging their understanding of this policy (we will ask parents/guardians to sign this form for patients under age 18).

For more information on HIPAA, we encourage you to visit the United States Department of Health and Human Services website at http://www.hhs.gov/ocr/hipaa/. You can view our privacy policy by clicking here.

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Privacy Practices

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Forms

Adult Form
Child Form
Insurance Pamphlet

Covid-19

The American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA) have changed some of their recommendations regarding COVID-19. Based on these updates, we are revising some of our guidelines and retaining others. Please rest assured that the health and safety of all our patients and staff remain a top priority. Below is a list of our current policies.

  • We NO LONGER require that you wear a mask/face covering inside the building – masks are now OPTIONAL. Please respect those who choose to wear a mask/face covering in our practice.
  • We CONTINUE to ask that if you are feeling sick, regardless of vaccination status, please stay home and notify us immediately that you need to change your scheduled appointment with us. Our office will help reschedule your appointment to a different day.
  • Our office will continue to follow Standard Precautions as outlined by OSHA. Our clinicians will CONTINUE to be garbed in personal protective equipment throughout your appointment; treatment rooms will CONTINUE to be sanitized between patients; and all instruments will CONTINUE to be sterilized after use. We are committed to providing a safe environment for both our patients and our staff.
  • We NO LONGER require that you use sanitizer or wash your hands upon entering the office; however, we will CONTINUE to have hand sanitizer available to you at multiple locations in our office if you would like to use some.
  • We are NO LONGER asking that you remain in your car and call or text prior to entering our practice. We are happy to announce that our doors are unlocked again and encourage you to come right in upon arrival.
  • We NO LONGER require you to answer COVID-19 screening questions and complete a temperature check upon entering the building.
  • We NO LONGER require a screening if you have traveled by public transportation within two weeks of your appointment.

Keep in mind that we might need to update the policies listed above based on both the prevalence of COVID-19, both in our area and nationwide, as well as the recommendations of the ADA, CDC, and OSHA. We will notify you of any changes so that you know what to expect at future appointments.

For an appointment, connect with us at 603-673-7950.